Refund Policy

Last Updated: January 1, 2025

Our Commitment to Customer Satisfaction

At BH Repair Service, we stand behind our work and are committed to ensuring your complete satisfaction with our small engine repair services. This refund policy outlines the circumstances under which refunds may be provided.

Service Completion and Payment

Payment is due upon completion of service and pickup of your equipment. We accept cash, checks, and major credit cards. All services are performed according to industry standards and manufacturer specifications.

Warranty Coverage

Labor Warranty

• Duration: 90 days from service completion
• Coverage: Defects in workmanship performed by BH Repair Service
• Resolution: We will re-perform the work at no additional charge
• Exclusions: Normal wear, misuse, or damage from external factors

Parts Warranty

• New Parts: Covered by manufacturer warranty terms
• Used/Refurbished Parts: 30-day warranty from installation
• Customer-Supplied Parts: No warranty provided by BH Repair Service

Refund Eligibility

Full Refund Situations

You may be eligible for a full refund in the following circumstances:

• Service Cancellation: Before any work has begun on your equipment
• Inability to Repair: If we determine your equipment cannot be repaired after diagnosis
• Service Error: If we performed incorrect or unauthorized work
• Equipment Damage: If your equipment is damaged due to our negligence

Partial Refund Situations

Partial refunds may be considered in these cases:

• Incomplete Service: If service was started but not completed due to our error
• Parts Return: Unused parts that can be returned to supplier (subject to restocking fees)
• Service Downgrade: If you choose a less expensive service option after work has begun

Non-Refundable Services

The following services are generally not eligible for refunds:

Completed Services

• Diagnostic services that have been performed
• Completed repairs that meet industry standards
• Services where equipment is functioning as intended
• Routine maintenance services that have been completed

Customer-Related Issues

• Change of mind after service completion
• Equipment problems unrelated to our service
• Damage caused by customer misuse after service
• Normal wear and tear after service completion

Refund Process

How to Request a Refund

1. Contact Us: Call (254) 934-2609 or email carmenhopkins@bhrepairsvc.com
2. Explain the Issue: Provide details about why you're requesting a refund
3. Provide Documentation: Include your service receipt and any relevant photos
4. Equipment Inspection: We may need to inspect the equipment

Refund Timeline

• Review Period: We will review your request within 3-5 business days
• Investigation: Complex cases may require additional time for investigation
• Processing: Approved refunds will be processed within 7-10 business days
• Payment Method: Refunds will be issued to the original payment method

Dispute Resolution

Communication First

We believe most issues can be resolved through open communication. Our first priority is to address your concerns and find a satisfactory solution.

Escalation Process

1. Direct Contact: Speak with the technician who performed the work
2. Management Review: Request a review by our service manager
3. Owner Consultation: Escalate to the business owner if needed
4. Third-Party Mediation: Consider mediation for unresolved disputes

Special Circumstances

Emergency Services

Emergency repair services performed outside normal business hours are subject to the same refund policy, but additional charges for emergency service are non-refundable unless the emergency service was unnecessary due to our error.

Seasonal Equipment

For seasonal equipment (snow blowers, generators), refund requests must be made within a reasonable time after service completion, typically within 30 days or before the next season begins.

Commercial Accounts

Commercial customers may have different refund terms based on their service agreements. Please refer to your specific contract for details.

Prevention and Quality Assurance

Our Quality Process

To minimize the need for refunds, we:

• Provide detailed written estimates before beginning work
• Use only quality parts and materials
• Test all equipment before return to customer
• Provide clear instructions for equipment operation and maintenance
• Follow up with customers to ensure satisfaction

Customer Communication

We keep customers informed throughout the repair process by:

• Explaining the problem and recommended solution
• Providing updates on repair progress
• Discussing any additional issues discovered during repair
• Explaining warranty coverage and maintenance recommendations

Limitations and Exclusions

Liability Limits

• Our liability is limited to the cost of the service provided
• We are not responsible for consequential or incidental damages
• Equipment value may limit the extent of refunds for older equipment
• Time limits apply to all refund requests

Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our control, including but not limited to natural disasters, supply chain disruptions, or government regulations.

Contact Information

Policy Updates

This refund policy may be updated from time to time to reflect changes in our business practices or legal requirements. Updates will be posted on our website with a new "Last Updated" date.

Legal Compliance

This refund policy complies with applicable consumer protection laws and regulations. Your rights under this policy are in addition to any rights you may have under applicable law.

Questions about our refund policy?
Contact us at (254) 934-2609 or carmenhopkins@bhrepairsvc.com